Shipping

Postage and packaging are included for US Mainland addresses. Normal delivery is by the USPS and by road, which takes approximately 5-7 working days depending on your location; so please allow time for your order to arrive.

• Orders placed before 12 noon are processed the same day (except at weekends or on Public Holidays). Orders placed after 12 noon will be dispatched the next working day.
• Orders received after 12 noon on Friday will not be dispatched until the following Monday – provided it’s a working day. We endeavor to deliver your orders on time, but circumstances beyond our control (strikes, bad weather etc) may occur and in these instances, we are not able to guarantee our delivery service.

Cancellations and Refunds

If you are unhappy with the product you have ordered, you have the right to cancel up to 7 days after delivery. If you wish to cancel an order you must let us know in writing via our Contact Us page. The cost of returning any goods due to cancellation is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way.

Exchanges

If you wish to exchange your product/s (for example for a substitute colour) then you must advise us within 7 days of receipt of the goods in writing via our Contact Us page. The cost of returning the goods to be exchanged is at the cost of the consumer. The cost of shipping out the new exchanged goods will be at the cost of the consumer. Any goods returned for exchange must be fit for resale.

Faulty Goods

If the goods you have received are faulty, you must let us know in writing within 7 days of delivery of the goods – whether by email or letter. The cost of returning goods due to a product fault is at the cost of Mane. The returned goods must be unused. Once goods have been inspected a full refund including any original postal costs will be made within 28 days.

Please see our Terms and Conditions for full details of your rights.