Mane_Contact_Us_Woman.webp

Contact Us

If you have a question regarding Mane, please take a look at our Frequently Asked Questions section below - as you'll find many answers there. If your question is still unanswered, please drop us your question in the form at the bottom of the page and we'll get back to you as soon as possible.

Frequently Asked Questions

Product Questions

  • Mane is a micro fine cosmetic powder. It attaches to hair follicles, making fine or thinning hair look thicker. It instantly increases the apparent thickness and
    density of the hair, so creating a natural finish, dramatically adding texture
    and volume to any kind of hair. Mane is the original and most effective product
    of its kind.

  • Mane must be applied when the hair is clean and dry and should be sprayed through the hair roots. It is not necessary to over spray the hair lengths. After applying, your hair will look thicker and fuller. We always recommend completing your Mane application with Mane Seal & Control, for a lasting look that is wind and rain resistant.

    See our product listings for full application details.

  • Mane Hair Thickening Fibers are best applied to dry hair that has received a conditioning treatment. This creates the perfect conditions for the Fibers to electrostatically attach to the hair follicles. Simply shake the fibers onto the hair and then pat gentle and style. After applying, we recommend using Mane Seal & Shine for a lustrous finish that will last.


    See our product listings for full application details.

  • Mane Seal and Control has been specially formulated to be used after applying the Mane Hair Thickening Spray, to hold and seal the thickener in place to give your hair
    that fuller, more natural look. It also protects the thickener from rubbing off
    or running in the wet or when perspiring.

  • Mane Seal and Shine has been specially formulated to give you a light hold after using the Mane Hair Thickening Fibers, with the added benefit of giving your hair a
    really healthy-looking shine. It locks the fibers in place and gives increased water resistance and persiration resistance.

    Use once the Mane Hair Thickening Fibers have been applied. Mane Seal and Shine can also be used after Mane Hair Thickening
    Spray.

  • Mane Touch-Up is a small, slimline case containing Mane Fibres and a small application brush - it's no bigger than a mobile phone! It's perfect for a pocket, purse or drawer and can be used to touch up thinning areas, such as roots, a crown or thickening a beard or moustache.

  • For best results you should shampoo your hair daily to increase the effectiveness of the product and maintain hygiene levels. If using Mane Hair Fibers, for best results you should also use Mane Hair Conditioner before application.

  • Mane is a non-allergenic product, the ingredients of which have been tested and used in all cosmetic and skin applications such as lipsticks and eye make-up. Mane has been widely used and trusted for over forty years in the entertainment industry
    and by many thousands of the general public.

  • Yes. Mane is natural and inert and so you can use it with any products you like. It is recommended by doctors and is compatible for use with other hair loss medications and with styling products.

  • Yes, although you may not have any noticeable hair loss, very fine hair can be substantially thickened with Mane Hair Thickening Spray.

  • Yes. Mane is perfect for covering over white hair or covering roots between colour sessions. Simply follow the normal instructions.

  • This will vary from person to person depending on their requirements, but on average a can should last between six to eight weeks.

  • Once Mane Hair Thickener is sealed with Mane Seal and Control, it is water, rain, wind and perspiration resistant. We do recommend however that wet hair be allowed to dry naturally rather than rubbing rigorously with a dry towel.

  • Mane Hair Thickening Spray can be washed out using normal shampoo and warm water. Rinse thoroughly. Once the hair has been washed, conditioned and dried, Mane Hair Thickening Spray can be re-applied.

    We recommend using Mane Hair Thickening Shampoo and Conditioner.

Ordering, Deliveries and Refunds

  • You can order the Mane Hair Thickening range of products online from our website or from Amazon.com.

    We accept payments via PayPal, ApplePay and Shop.

  • Postage and packaging are FREE for all US Mainland addresses, Candadian and Australian orders. Normal US delivery is by the USPS and by road, which takes approximately 5-7 working days depending on your location; so please allow time for your order to arrive.

    Orders placed before 12 noon are processed the same day (except at weekends or on Public Holidays). Orders placed after 12 noon will be dispatched the next working day.

    Orders received after 12 noon on Friday will not be dispatched until the following Monday – provided it’s a working day.

    We endeavor to deliver your orders on time, but circumstances beyond our control (strikes, bad weather etc) may occur and in these instances, we are not able to guarantee our delivery service.

  • We always recommend you fully press the nozzle when using Mane Hair Thickening Spray as this allows the fibrers to fully clear the nozzle. If "half presses" are used, there is the possibility that the nozzle may become clogged.

    In this case, we recommend carefully removing the nozzle and washing it in warm, soapy water and allowing it to dry. Meanwhile, shake the can and then invert in upside down and press the top of the can down onto some scrap paper. This should clear any blockage from the can.

  • If you are unhappy with the product, you have ordered and request a refund, you have the right to cancel up to 7 days after delivery. If you wish to cancel an order please let us know in writing via our Contact Us online form.
    The cost of returning any goods due to cancellation is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way.

    In the unlikely event that the goods you have received are faulty, please let us know within 7 days of delivery via the Copntact Us online form. We'll cover the copst of retunring the products. The returned goods must be unused. Once goods have been inspected a full refund including any original postal costs will be made within 28 days.

    Please see our Terms and Conditions for full details.

  • If you wish to exchange your product/s (for example for a substitute colour) then you must advise us within 7 days of receipt of the goods in writing via our online Contact Us form. The cost of returning the goods
    to be exchanged is at the cost of the consumer. The cost of shipping out the
    new exchanged goods will be at the cost of the consumer. Any goods returned for
    exchange must be fit for resale.

  • We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Questions about hair loss

  • Hair has a lifespan of between 2 to 6 years. When hair eventually falls a new hair starts growing after the rest period of a few months. So it is quite normal for the
    hair to fall out every day. When this happens, it does not mean that the hair
    lived and died, but rather that the hair fiber has done its programmed function
    and the root will get rid of it to start a new cycle. Hair loss only becomes a problem when the new hair is not produced at the same rate as the lost hair. Because we have so many hairs on our scalp when this loss process starts, we do not realise the effect of it until we start seeing the scalp.

    Apart from the natural programmed shedding of hair there is also other reasons why hair loss can occur prematurely. One common reason is illness or disease or the treatment to cure these conditions. Then there is also accidental hair loss,
    which can result from physical damage to scalp through cuts, abrasions and
    burns. There are also scalp conditions such as infections and fungal or parasite invasion. On top of all this, of course, there is Male Pattern Baldness. There is no cure and it can strike men at almost any age without much warning.

    Cancer treatments can result in hair loss or baldness through the mechanism of the body’s defence system attacking indiscriminately to destroy cancer cells. Radiation therapy in some cases can also result in hair loss.

    Receding hairlines and hair loss at the crown of men’s hair are caused by the hair follicles at the hairline or on the top of the head being programmed to cease growing. Male-pattern baldness is permanent. Women experience hair loss as they age but less than men and the loss is usually spread diffusely over the scalp.
    Oestrogen hormones are known to help hair loss and because women have more
    oestrogen in their bodies than men, they seem to be somewhat protected from
    genetic programming of hair loss. As oestrogen levels start decreasing after
    menopause hair loss can become a problem in women and is permanent.

  • On an average scalp approximately 125,000 hairs are found which grow at a rate of an inch (2.6cm.) every 6 weeks.

  • This is genetically determined. As to the reason why some are chosen; no one really knows. All explanations are mere speculations.

  • Yes and no. If hair is repeatedly bent during massage, it will break and cause premature hair loss; however, done in a gentle fashion, massage can promote circulation in the scalp resulting in more blood feeding the hair roots.

  • No. If your hair and scalp is healthy it can only do good by keeping dead skin and foreign materials off the scalp and even help dandruff. Washing once every two days is a good measure. But washing every day is quite common.

  • Having your settings on your hair dryer too hot can scorch the hair, or even your scalp. Be gentle with your hair, remembering that it is dead and the damage you do is permanent until new hair grows.

  • Any kind of repeated forcing of the hair into sharp angles will cause the hair shaft to
    break eventually and so lead to potential hair loss.

  • Yes. This is quite natural and there is no reason to panic unless the hair comes out in chunks. Normal shedding is replaced by new hair.

  • It is unlikely if it is worn for short periods. Avoid wigs that are glued to the scalp. They would definitely do some harm in the way of irritation, excessive sweating and holding dead scaly skin entrapped on the scalp.

  • Hair transplants are usually a safe surgical procedure – however a lot of hair
    transplant patients have to use hair thickening products after surgery. Hair
    transplants will provide some coverage across the previously bald scalp area
    but it is impossible to produce a full head of hair. The transplanted hairs can
    be used as a base upon which to build the hair style required with the aid of
    hair thickening products such as Mane.

    Hair transplants can be expensive and should only be performed by qualified specialists.

  • Yes. There are a number of things that can be done to promote a healthier scalp resulting in more hair growth, but this will not stop or reverse hair loss. By looking
    after your intake of vitamins and minerals and taking care of your scalp, one can slow down the balding or thinning process. Protein is necessary for healthy hair growth as keratin which makes up the hair is essentially made up of protein; so diets that avoid protein should be avoided.

    In general, a healthy, balanced diet with moderate exercise and avoidance of excessive sweat, dirt, chemicals and dandruff should help.

  • Alopecia is simply a medical term that describes hair loss, or baldness, as well as the hair loss disease alopecia areata, which affects both males and females, young or old. Androgenic alopecia or pattern baldness is the most common condition that mostly affects adult males of all ages.

    The Types of Alopecia
    There are several types of Hair Loss or Baldness (alopecia) in men and women
    which are listed below:

    Pattern baldness (Androgenetic Alopecia): Accounts for over 90% of all pattern hair
    loss in both men and women. It is the progressive and gradual loss of hair in certain areas of the scalp. Affects men from their early twenties and in some cases earlier, but generally the 40′s are the worst period. After menopause women can also be affected. The hair follicles in certain areas are thought to be affected by the hormone Dihydrotestosterone (DHT). These areas are commonly in the front and the top of the scalp. The rest of the hair follicles on the sides do not seem to be affected at all. Pattern baldness is hereditary; it can be inherited from either parent and is due to atrophy (a decrease in the size of an organ caused by disease or disuse) of hair follicles.

    Patchy baldness (alopecia areata): This condition presents itself as patchy areas of the scalp clearly defined. It can happen to both sexes. Large chunks can come off while brushing. The cause is believed to be nervous stress and mostly following infectious diseases such as pneumonia, influenza, typhoid. It can also follow operations and childbirth. Hair will, in most cases grow back, usually white at first, regaining its natural colour gradually. Cortisone injections or pills can help to treat the condition, although new patches continue to occur. Minoxidil (5% Solution) is also used for treatment with some degree of success. Many creams or ointments are available, but these should be looked at with a lot of scepticism.

Contact Us