Postage and packaging is INCLUDED for US Mainland addresses. Normal delivery is by the USPS and by road, which takes approximately 5-7 working days depending on your location; so please allow time for your your order to arrive. Orders placed before 12 noon are processed the same day (except at weekends or on Public Holidays). Orders placed after 12 noon will be dispatched the next working day. Orders received after 12 noon on Friday will not be dispatched until the following Monday – provided it’s a working day. We endeavor to deliver your orders on time, but circumstances beyond our control (strikes, bad weather etc) may occur and in these instances we are not able to guarantee our delivery service.
Cancellations / Changes to Orders and Returns
1. Rights to cancel and exchanges
If you are unhappy with the product you have ordered, you have the right to cancel up to 7 days after delivery. If you wish to cancel an order you must let us know in writing – whether by email or letter. The cost of returning any goods due to cancellation is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way. If you wish to exchange your product/s then you must advise us within 7 days of receipt of the goods in writing (email or letter ). The cost of returning the goods to be exchanged is at the cost of the consumer. The cost of shipping out the new exchanged goods will be at the cost of the consumer. Any goods returned for exchange must be fit for resale.
If you are unhappy with the product you have ordered and wish for a refund, you must let us know in writing within 7 days of delivery – whether by email or letter. The cost of returning goods due to a refund is at the cost of the consumer. The returned goods must be unused and fit for resale. Once goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way.
3. Faulty goods
If the goods you have received are faulty, you must let us know in writing within 7 days of delivery of the goods – whether by email or letter. The cost of returning goods due to a product fault is at the cost of Mane. The returned goods must be unused. Once goods have been inspected a full refund including any original postal costs will be made within 28 days.
4. Website terms and conditions of use
Our Products are used for thinning hair and not a cure for hair loss.
The contents of this website, such as text, graphics, images and other material are protected by copyright, trademarks, and other proprietary (including intellectual property) rights. Unauthorised use of the material may violate copyright, trademark, and other laws. All rights are reserved.
The material may contain inaccuracies or typographical errors. Mane makes no representations about the accuracy, reliability, completeness, or timeliness of the material or about the results to be obtained from using the website and the material. Changes are periodically made to the website and may be made at any time. Mane does not warrant that the website will operate error-free or uninterrupted. The website and material are provided on an “as is” basis without any warranties of any kind. Mane accepts no liability whatsoever for any damage or loss resulting from the use of our website, however incurred. The use of the website is at your own risk.
Mane reserves the right not to process an order, in which case a full refund of any payment will be made.
Mane is committed to protecting your privacy (see our security and privacy statement). Your details are confidential and will be stored securely, and will not be sold to other organisations. Manehairthickener.com is part of Mane International LLC, which is a registered user under the Data Protection Act 1998.
These terms and conditions do not affect your statutory rights.
Mane International LLC is a private company incorporated under the laws of Florida under company number 700359682657, and any contract between us will be governed exclusively by the laws of the United States of America and the State of Florida without regard to its conflicts of laws principles. Any legal action or proceeding related to this Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Florida.